Version Management
Artifact-aware versioning keeps prompt templates, field guides, guidance notes, and model configs in lockstep.
Live: v1.2.0
Version increment policy
Any change to the following artefacts requires a brand-new version. Rolling back restores all artefacts to their saved state at that point in time.
- Prompt template
- Field guide
- Guidance notes
- Model config
| Version | Status | Description | Created | Actions |
|---|---|---|---|---|
| Live | Production baseline with compliance rubric + calibrated prompt | 11/7/2025, 8:15:50 AM | ||
| Staging | Staging build validating objection handling heuristics | 11/1/2025, 8:15:50 AM | ||
| Test | Testing lighter prompt for low latency experiments | 11/9/2025, 8:15:50 AM |
v1.2.0 artefacts
Snapshot captured when the version was created.
- Prompt template
- Summarise the call with resolution status, risk flags, and follow-up owners. Ensure empathy opening.
- Field guide
- QA reviewers confirm follow-up dates, escalate when objection unresolved, and log compliance script usage.
- Guidance notes
- Always acknowledge the customer outcome, surface unresolved workstreams, and link to relevant KB articles.
- Model config
- gpt-5-codex, temperature 0.4, maxTokens 1100, streaming disabled.
Change log
Prompt template
Added empathy clause after CX calibration workshop.
Quality Ops11/6/2025, 8:15:50 AM
Model config
Aligned max tokens with production throttle settings.
ML Platform11/5/2025, 8:15:50 AM
Response history
Every response is tied back to the version artefacts that produced it.
| Response | Version | Submitted | Owner | Status | Notes |
|---|---|---|---|---|---|
| resp-30942 | v1.2.0 | 11/11/2025, 7:45:50 AM | QA - Priya | Pass | Live run with compliance audit transcript. All guardrails present. |
| resp-30941 | v1.2.0 | 11/11/2025, 6:15:50 AM | Agent Assist Bot | Needs review | Objection handling summary missing follow-up owner. |
| resp-30935 | v1.1.0 | 11/11/2025, 3:15:50 AM | QA - Mateo | Pass | Staging validation across 20 transcripts. |